Balance Physiotherapy & Massage Frequently Asked Questions

 

DO I NEED A REFERRAL FOR PHYSIOTHERAPY?

No, most insurers do not require a referral because Physiotherapy is a direct access health service. Some insurers may require a referral for Physiotherapy & Massage. Please contact us if you require any assistance.


DO YOU DO DIRECT BILLING?

Yes!! We direct bill to almost all insurers. Please provide us with all your insurance information on our online intake form. If you are unable to fill your information online, alternatively bring in your insurance policy info on your first visit. Major insures include Great West life, Manulife, Green Shield, Sunlife and Alberta Blue cross.


WHAT IF I CANNOT MAKE MY APPOINTMENT?

The clinic requires 24 hours notice to cancel or reschedule or a fee may be charged. You can cancel any appointment online or by phone.


DO WE SEE MOTOR VEHICLE ACCIDENTS (MVA)

Yes,  For the first MVA appointment, you are required to fill out a AB-1 form. The form can be downloaded and filled out either by hand or digitally. To download the form please follow https://finance.alberta.ca/publications/insurance/forms/ab-1.pdf


WHAT DO I NEED TO BRING TO AN APPOINTMENT?

Please arrive 10 minutes early to fill out any forms and have your insurance information ready.  Wear comfortable clothing which allows access to the area of concern. We have appropriate clothing to loan should you need it. If your treatment plan requires it, you may wish to bring clean and comfortable gym shoes and gym clothing to your follow-up appointments.


WHAT TO EXPECT ON THE FIRST APPOINTMENT?

Physiotherapy appointments are about an hour to assess the problem area. Therapist will decide what your treatment plan will be. Assessments will include education to your specific problem. Please ask any questions if anything discussed is unclear.

Massage Therapy first appointments will include an assessment and a selective functional movement assessment. Treatments will include education; please ask any questions if anything is unclear.