FAQ (Frequently Asked Questions)

Balance Physiotherapy & Massage

DO I NEED A REFERRAL FOR PHYSIOTHERAPY?

No, most insurers do NOT require a referral. Please contact us if you require any assistance.


DO YOU DIRECT BILL?

Yes! We direct bill to almost all insurers. Please provide us with all your insurance information on our online form. If you are unable to fill your information online, please bring in your insurance info on your first visit. Please see our list of insurance providers here. If you do not see your insurance provider listed please contact us.


WHAT IF I CANNOT MAKE MY APPOINTMENT?

Any physiotherapy or massage appointment require 24 hours notice to cancel or reschedule, or a fee may be charged. You can cancel appointments online or by phone.


DO WE SEE MOTOR VEHICLE ACCIDENTS (MVA)

Yes. For the first MVA appointment, you are required to fill out an AB-1 form. The form can be downloaded and filled out by hand or digitally. To download the form please click here.


WHAT DO I NEED TO BRING TO AN APPOINTMENT?

Please arrive 10 minutes early to fill out any forms and have your insurance information ready.  Please wear comfortable clothing, to allow access to the area of concern. We have appropriate clothing to loan should you need it. If your treatment plan requires it, you may wish to bring clean and comfortable gym shoes and gym clothing to your follow up appointments.


WHAT TO EXPECT ON THE FIRST APPOINTMENT?

Physiotherapy appointments are roughly an hour long to assess the problem area. The therapist will decide what your treatment plan will be and if there needs to be any follow up appointments. Please ask any questions if anything is unclear.

Massage therapy range from 45-90 minutes. First appointments will include a functional movement assessment. Please ask any questions if anything is unclear.


Balance Physiotherapy & Massage Book Online
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